Refund & Re-Clean Policy

Tell us within 48 hours of your service and we will return and re-clean the affected area free of charge, normally within a few days. There's no charge for the return visit and no limit on how carefully we'll look at it with you.

Our guarantee is a re-clean rather than a cash-back promise: we do not offer refunds as a matter of course. If we are unable to resolve the issue after a re-clean, contact us and we will review the situation individually — goodwill adjustments or partial refunds are possible at our discretion. This does not affect any rights you have under California consumer law.

• New dirt, pollen, bird droppings, sprinkler spotting or storm debris after we've left
• Hard water etching, mineral staining, oxidation, scratches or pitting already in the glass
• Failed window seals and fogging between panes
• Paint, caulk, screen or gutter damage that existed before our visit
• Areas we told you we could not safely reach or clean

Heavy rain within 48 hours of a window service is covered — we use pure-water cleaning that leaves no soap residue, and if a storm undoes the work in that window we'll re-clean.

Cancel or reschedule free of charge up to 24 hours before your appointment. Later cancellations, or visits where we can't get access, may be charged a $50 trip fee. Full booking terms are in our Terms & Conditions.

Call or text (650) 898-2601 or email info@cleanlime.co with your address and a photo of the issue if you can. We'll confirm a return visit the same or next business day.